Shipping Policy
Thank you for visiting and shopping at www.familywordstore.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic and International Shipping Policy
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Shipment cost |
|---|---|---|
|
FedEx |
3-5 days |
Depending on your location and goods purchased |
|
DHL |
3-5 days |
Depending on your location and goods purchased |
|
UPS |
3-5 days |
Depending on your location and goods purchased |
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Eligible Shipment Location
We ship to addresses within the U.S.A. and other countries of the world not on the list of countries that cannot receive shipments or goods from the U.S.A.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are to be borne by the customer (tariffs, taxes, etc.).
Damages
We not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Please, read our Return and Refund Policy for detailed information about options and procedures for returning your order.
For any question about our Shipping Policy, contact us on info@familywordstore.com
We reserve the right to modify or change this Shipping Policy any time we consider it important to do so. However, we will inform you when such modification or update takes place via our website or your email address provided during opening of your account. After you have been informed of such update, your continued use of the website signifies your acceptance of the policy in whole.
